Library Assistant

Library Front Desk / Customer Service Support (75%) -Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities. -Registers library users so that these patrons may borrow library materials. -Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software. -Removes items from the book drop daily and clears these items from patron accounts. -Reports high circulation items which are in poor condition or missing to supervisor. -Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution. -Completes weekly, monthly and quarterly program and collection usage reports. -Assists with processing interlibrary loan requests. -Re-shelves new and returned library materials. -Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials. -Assists with collection weeding projects. -Assists with patron computer usage and troubleshoots minor hardware and software issues. -Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices. -Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons. -Maintains a knowledge of other FFR programs so that the incumbent may recommend these programs to library patrons. -Maintains library book displays -Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples). -Maintain knowledge of other program's point of service for library and recreation program in a collocated area, ensuring patrons receive assistance. -Sorts mail and checks magazines and newspapers as necessary. -Informs leadership and library teammates when supplies are getting low and need reordering. -Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming. -Completes required military and library trainings on time. -Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Library Program Support (25%) -Assists library programmers with program preparations to include craft and decoration preparations. -Assists library and recreation programmers with program execution to include set-up, tear-down, and presentation support. -Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions. -Assists with other Community Recreation duties, such as Gear rental and sales of a co-located facility. -Research current library program trends and recommends popular library programs to library leadership.